Boost sales, increase market share and differentiate your brand from competitors by proactively engaging with your customers - generating positive emotional responses that build customer satisfaction, loyalty and advocacy.
As an Econsultancy Top 25 digital agency, we're equipped to help you interact with customers across multiple communication channels to achieve industry-leading engagement rates. Together, we can help you realise, create and deploy blended, multichannel marketing automation programmes that will demonstrate your ability to reach and engage with customers on an individual basis.
We helped O2 deliver 5 million offers and prizes to their Pay & Go customers, across multiple channels (email, IVR, SMS and web).
Data Science & Analytics
With so much data available, there's no excuse for not knowing who your customer is, what their attitudes, actions and preferences are, and how they wish to engage with you.Big data or not, masses of reports will bog you down unless you have the means to manage it, interpret it and turn it into meaningful insight that can be used to create a single customer view. We can do all that for you, as well as blending transactional (POS/loyalty data) and attitudinal/emotional (mystery shopping and CSAT) data to help you understand your customers across your portfolio, by individual brand, by segment, and as an audience of one.
Grass Roots is accredited with ISO9001 and ISO/IEC 27001 (data security).