SEE TUNE IN ACTION

Interested to see how Tune would work for your business? Get in touch.

THE TUNE TEAM
Tel: +44 (0) 1296 739948

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Good news - first class customer survey solutions just became affordable

Now you can use a quick-to-deploy customer survey solution that's actually been designed by leading customer experience experts. With advanced reporting.

That's based on proven 'big-business' solutions already in place with major brands.

And that's branded, configured and set up to engage your customers - boosting response rates and creating a positive impression on your behalf.

Supported by CX specialists, it's the thinking behind Tune's technology that truly sets it apart - and puts you on the same wavelength as your customers.

Good news - first class customer survey solutions just became affordable

Now you can use a quick-to-deploy customer survey solution that's actually been designed by leading customer experience experts. With advanced reporting.

That's based on proven 'big-business' solutions already in place with major brands.

And that's branded, configured and set up to engage your customers - boosting response rates and creating a positive impression on your behalf.

Supported by CX specialists, it's the thinking behind Tune's technology that truly sets it apart - and puts you on the same wavelength as your customers.

LISTEN

Tune gives you highly focussed customer surveys that tell you what customers really think and feel about their experience of your brand.

It can even alert you when there's a customer issue that needs immediate attention.

 
 
 
 

ACT

Tune's reporting and insight connects everything your customers are saying, to pinpoint actions and priorities for consistently delivering the first-rate experience your customers want.

LISTEN

Tune gives you highly focused customer surveys that tell you what customers really think and feel about their experience of your brand.

It can even alert you when there's a customer issue that needs immediate attention.

ACT

Tune's reporting and insight connects everything your customers are saying, to pinpoint actions and priorities for consistently delivering the first-rate experience your customers want.

WHO'S IT FOR?

Tune is a must-see for all customer-facing businesses, especially when providing a first-rate customer experience is a priority.

 

WHO'S IT FOR?

Tune is a must-see for all customer-facing businesses, especially when providing a first-rate customer experience is a priority.

WHO'S IT FOR?

Tune is a must-see for all customer-facing businesses, especially when providing a first-rate customer experience is a priority.

TUNE INTO YOUR
CUSTOMERS' THINKING

ENGAGEMENT-LED


Surveys are optimised for intuitive completion, leading to improved response rates and more statistically valid decisions.

REAL-TIME DATA


Real-time feedback reporting and role-specific reports can put actions straight into the hands of your network, empowering them to take action.

RESPONSIVE


Add alerts to turn a poor experience into a great one with swift follow-up, or recognise team members for great performance.

 

AND GET IN TUNE WITH THEIR NEEDS

You'll be able to recognise trends and gaps at local and national level for an immediate or long-term strategic response. And our CX experts can help you identify quick wins and priorities. So you can hit the sweet spot for your customers every time.

AND GET IN TUNE WITH THEIR NEEDS

You'll be able to recognise trends and gaps at local and national level for an immediate or long-term strategic response. And our CX experts can help you identify quick wins and priorities. So you can hit the sweet spot for your customers every time.

FOR 12 MONTHS

YOUR TUNE SUBSCRIPTION INCLUDES:

  • A branded outbound survey of up to 15 targeted questions – intuitive and fun to complete, based on innovative designs.
  • Branded and personalised survey invitations and reminders using an automated data import.
  • Easy to use reporting portal, including dashboards for completed surveys, Engagement score, Net Promotor score, Customer Effort score, Customer Experience score, Customer Satisfaction and comments.
  • Unlimited email surveys per annum
  • All fully mobile-optimised
  • Consultancy and support from CX Experts

IN ADDITION OTHER

OPTIONS AVAILABLE:

  • Additional surveys for other channels
  • Extra questions
  • Inbound survey marketing collateral
  • Survey incentives, fulfilment and management
  • Manual data imports
  • Customer recovery
  • Red and green flag alerts, including action tracking (closed loop feedback)
  • Consultancy services
SUBSCRIPTION DETAILS
  • A branded outbound survey of up to 15 targeted questions – intuitive and fun to complete, based on innovative designs.
  • Branded and personalised survey invitations and reminders using an automated data import.
  • Easy to use reporting portal, including dashboards for completed surveys, Engagement score, Net Promotor score, Customer Effort score, Customer Experience score, Customer Satisfaction and comments.
  • Unlimited email surveys per annum
  • All fully mobile-optimised
  • Consultancy and support from CX Experts
OPTIONS AVAILABLE
  • Additional surveys for other channels
  • Extra questions
  • Extra email broadcasts
  • Branded inbound survey and marketing collateral
  • Survey incentives, fulfilment and management
  • Manual data imports
  • Customer recovery
  • Red and green flag alerts, including action tracking (closed loop feedback)
  • Text and sentiment analysis
  • Consultancy services

Grass Roots is a market leader in global multi-channel survey design, implementation and reporting.

We work with top brands to enhance customer perception, build relationships and deliver actionable insight through customer experience management and measurement.

SEE TUNE IN ACTION

Interested to see how Tune would work for your business? Get in touch.

THE TUNE TEAM
Tel: +44 (0) 1296 739948

Suggestions
Your input is valuable to us. Please send us your suggestions.
Text to Identify Refresh